Terms and conditions of sale
Definitions:
These General Terms and Conditions of Sale (hereinafter referred to as the "GTCS") are those of SAS VERTIHOTEL (hereinafter referred to as "the Company"), which is registered in the La Roche sur Yon Trade and Companies Register under the numbertés de La Roche sur Yon under number 920 071 727, whose registered office is located at 12 boulevard de l'île vertime 85100 Les Sables-d'Olonne (telephone 02 52 61 48 70)
The Company is the owner and publisher of the vertime-lessables.com website. The site is hosted by OVH, a company registered with the Lille Métropole Trade and Companies Register under no. 424 761 419, whose registered office is located at 2, rue Kellermann 59100 Roubaix (telephone 09 72 10 10 07).
The publication director is Mr Sébastien Meslin.
The site offers the Customer (hereinafter the Customer) the possibility of reserving and paying for rooms at Vertime (hereinafter the Services).
The official language of the site is French; an English version is also available.
Application of the GTC:
The purpose of these GTC is to define the terms and conditions for marketing the Hotel's Services and apply to any order (hereinafter referred to as the Order) placed on the site by the Customer.
Validation of the Order by the Client implies acceptance of the GTCS. The Client declares that he/she has received all the information required to place an Order on the Company's website.
Ordering Services on the site:
The Customer books the Service(s) he/she requires on the website. The Services are precisely described and presented on the Company's website. The Customer may check the amount of his/her Order at any time. The Customer is responsible for his/her choice of Services.
The Customer retains the right to modify his/her Order until it has been validated. The Order summary lists the Services ordered and their price, including any additional charges (tourist tax).
At the end of the Order, the Customer confirms acceptance by ticking the box validating the General Terms and Conditions and then clicking on 'Confirm my booking'. Certain 'Non-modifiable, non-cancellable' offers require explicit acknowledgement of the obligation to pay for the Order online.
Once the Order has been confirmed, the Company will send an e-mail confirmation to the Customer setting out the details of the booking.
Terms of payment for the online Order
The prices of the various Services are given in the descriptions and are in Euros, inclusive of all taxes. Unless otherwise stated or special offers, ancillary services are not included in the price (breakfast, etc.)
In the case of online payment, the Site uses a secure transaction system called STRIPE. This system guarantees the confidentiality of the Customer's bank details.
The data is totally encrypted and protected. They are not stored electronically by the Company.
The Company reserves the right to suspend or cancel any Order in the event of non-payment, fraud or attempted fraud.
Group conditions
If more than 5 rooms are booked, group conditions apply. Please send your request to the following address: cguillou@younight.fr
Customer service :
The Company's Customer Service is available Monday to Friday from 9am to 6pm by the means below:
Legal information
Telephone: 02 52 61 48 70
Email: hello@vertime-lessables.com
Post: 12 boulevard de l'île vertime 85100 Les Sables-d'Olonne
Right of withdrawal:
In accordance with article L 221-28 of the French Consumer Code, the Customer acknowledges that the right of withdrawal does not apply to the provision of accommodation services. The Customer therefore expressly waives any right of withdrawal by accepting these GTC.
Processing of personal data
In the course of its business, the Company is required to process certain personal data about its Customers. The Company attaches great importance to respect for privacy and takes all necessary measures to ensure the confidentiality and security of Customers' personal data.
The Company collects personal data and in particular the following information:
- Email address
- First name and surname
- Postal address
- Telephone numbers
- Bank details (credit cards)
The Customer consents to this data being processed and analysed for the following purposes:
- Site management
- Management of orders
- Payment of orders
- Answering questions or complaints
- Managing and sending the newsletter
- Compilation of statistics
- Management of requests for rights of access, rectification and opposition
- Management of unpaid invoices and disputes
Customers' personal data is kept for the time strictly necessary for the above purposes, up to a limit of three years after collection or the last contact with the Customer.
The Company may need to communicate Customers' personal data in order to cooperate with the administrative and judicial authorities.
Pursuant to Decree 2011-219 of 25 February 2011 relating to the retention and communication of data enabling the identification of any person having contributed to the creation ofcontent placed online, the Customer is hereby informed that the site host is obliged to retain for a period of one year from the date of creation of the content, namely:
- The connection identifier at the origin of the communication
- The identifier assigned by the information system to the content concerned
- The protocols used to connect to the service
- The nature of the operation
- The date and time of the operation
- The identifier used by the author of the operation
The Company collects the IP address of each computer used by Customers in order to analyse site traffic and to check that it is not carrying out acts likely to harm the Company's interests.
In accordance with the French Data Protection Act of 6 January 1978 and any regulations amending or replacing it, Customers have the right to access, rectify, delete and oppose the processing of their personal data.a right to object to the processing of their data collected and processed by the Company, by contacting the Company directly at the following email address hello@vertime-lessables.com
As part of the use of the site by Customers, the Company may use cookies. An alert message asks each person visiting the site if they wish to accept cookies. These cookies do not contain any confidential information about Customers.
Applicable law and jurisdiction
These GTC shall be governed by and construed in accordance with French law. In the event of a dispute concerning the interpretation or performance of these GTC, the Customer and the Company shall together seek an amicable solution to the dispute.
If they fail to do so within 30 days, the parties may refer the matter to the courts at the Company's registered office.
